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Service Procedures

IF YOU HAVE A REPAIR PROBLEM WITH YOUR FURNITURE WHILE IT'S UNDER WARRANTY ...
At Behar's, we want you to be satisfied with your furniture purchase. Please do not hesitate to bring your service request to our attention.

Step 1 - Let us know about the problem or service request. You may do this by phone at (425) 259-7149, by visiting our store, or click here to submit your service request by e-mail.

Step 2 - Within a few days after we receive your request, we will call you to schedule an appointment for an initial inspection and/or repair.

Step 3 - At this appointment, the repairman will either complete the repair, or determine a corrective procedure.

If parts must be ordered - The processing and shipping of the parts can take several weeks, depending on the manufacturer. We apologize for any inconvenience that this wait may cause, but our goal is to perform the repairs completely and correctly, which sometimes requires new parts. We will do everything we can to speed up this process. Once we receive the parts, we will then call to schedule the completion of your repair.

Updates on repair status - We will keep you updated on your repair status. If you have any questions at any time, please contact our Customer Service Department at (425) 259-7149.

Repairs are typically done in the home - Most repairs can be completed without removing the item from your home. However, on occasion it is necessary for us to pick up the furniture and transport it to a repair facility. If this should happen, we will do everything possible to minimize the length of time that the furniture is out of your home.

Cost of the repair - The charges for the repair depend on what type of warranty coverage may apply.

Our warranty: During the first year after purchase, there will be no charge for the repair. For items that are out of our normal delivery/shipping area, there may be a transportation charge. Click here for details on our Warranty.

Manufacturer's warranty: While the item is under the manufacturer's warranty, there will be no charge to you for that part of the repair covered by the warranty. There may be transportation charges that are not covered by the manufacturers warranty. Note that warranties vary among the different manufacturers. Purchased "as is" with no warranty: Items purchased "as is" or "floor sample" cannot be exchanged, repaired, or returned. Out of warranty: Once an item is out of warranty, there will be charges to cover our costs in completing the repair. This includes charges for transporting the item if it can't be repaired in the home. We do everything possible to keep the charges as low as possible, and if you'd like we will give you an estimate before proceeding.

Our Customer Support e-mail address is: service@behars.com